Canva not working or AI features unavailable: limits, browser and extensions

Symptoms

• Magic Media says the limit is used up
• The editor freezes on a large design
• AI features are missing from the menu

Causes and fixes

1. The free plan has a limited number of Magic Write and Magic Media uses for the life of the account

What to do: Pro gives unlimited Magic Write and 500 generations a month

2. A design with dozens of pages and large images overloads the browser

What to do: Split it into several designs or work in the desktop app

3. A browser extension breaks the editor

What to do: Open it in an incognito window

4. The Teams admin turned off AI features for the team

What to do: Ask the admin to turn them on in team settings

About Canva AI

Presentations, posts and banners with ready-made design from a text description. Paid plans from $10/mo. Free plan available.

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