Troubleshooting AI tools
Symptoms, causes and what to do, for the problems people hit most often.
ChatGPT
- ChatGPT not working: six causes and what to do
- ChatGPT declines your card: what to check, step by step
- ChatGPT message limits: how much you get on Free, Plus and Pro and how not to burn through it in an hour
- ChatGPT will not open a PDF or reads it with errors: causes and workarounds
- How to delete your data from ChatGPT and turn off training on your chats
- ChatGPT for business: company invoices, VAT and billing for a sole trader
- ChatGPT will not upload an Excel file, Word document or image: what to do
- ChatGPT account suspended or deactivated: causes and how to get it back
Claude
- Claude not working: six causes and what to do
- Claude declines your card: why Stripe rejects the payment and what to change
- Claude usage limits: why the quota runs out after ten messages and how to stretch it
- Claude will not open a PDF or says the document is empty: causes and workarounds
- How to delete your data from Claude and turn off training on your conversations
- Claude for business: company billing, invoices and VAT
Gemini
- Gemini not working: five causes and what to do
- Gemini limits: how many requests on the free plan and Google AI Pro, and what to do when they run out
- Gemini will not open a PDF from Drive or reads it with errors: what to check
- How to delete your data from Gemini and turn off activity saving
- Gemini in Google Sheets does not appear or cannot see the data: causes and fixes
NotebookLM
- NotebookLM not working: four causes and what to do
- NotebookLM source limits: 50 per notebook, 500 thousand words per source, and how to work around them
- NotebookLM will not read a PDF or retells it with errors: scans, tables and protection
Microsoft 365 Copilot
- Microsoft 365 Copilot not working: why the button is missing in Word and what to do
- Copilot in Excel will not work with your table: file, format and AutoSave
- Copilot limits: why free Copilot refuses and what a license gives you
Perplexity
- Perplexity not working: four causes and what to do
- Perplexity query limits: Pro Search, Deep Research and files on Free and Pro
Grok
DeepL
- DeepL not working: the Pro plan, your region and the browser extension
- DeepL character limit: 1,500 on the free plan and what to do with a long contract
Midjourney
- Midjourney not working: Discord, the website and the trial
- Midjourney declines your card: what to change
Canva AI
Copilot in Outlook
- Copilot in Outlook: no button in the email and what to do about it
- Copilot in Outlook for work email: which license to get and where the data lives
Copilot in Teams
Copilot in PowerPoint
- Copilot in PowerPoint: the button is missing or grayed out
- Copilot in PowerPoint ignores the company template: how to get on-brand slides
Gemini in Google Slides
Gemini in Google Drive
- Gemini in Google Drive cannot find the file you need: why and what to do
- Gemini on a company Google Drive: how to keep employees from seeing documents that are not theirs
Krisp
Speechify
ClickUp Brain
Asana AI
monday AI
Airtable AI
- Airtable AI: AI fields stay empty because of the credit limit
- How to delete data from Airtable: records, attachments and the account
Coda AI
Miro AI
Julius AI
- Julius AI miscalculates localized spreadsheets: commas, spaces and dates
- How to delete files and data from Julius AI
Numerous.ai
- Numerous.ai not working in Google Sheets or Excel: the function returns an error
- Numerous.ai: the request limit ran out halfway through the sheet
Formula Bot
SheetAI
Rossum
Harvey
Spellbook
LegalFly
HireVue
Kickresume
Loopio
Intercom Fin
Tidio Lyro
Zendesk AI
HubSpot Breeze
Salesforce Einstein
Pipedrive AI
Apollo
Superhuman
Shortwave
Fyxer
Reclaim
- Reclaim cannot see your calendar or will not place focus blocks
- How to delete Reclaim data and remove its events from your calendar
Motion
Mem
Kagi Assistant
Qwen Chat
- Qwen Chat and data security: what you can put in and what you cannot
- Qwen Chat not working: will not open, will not log in or does not answer