How much Intercom Fin costs: paying per resolution and how to budget for it

Symptoms

• The Fin bill is higher than expected
• It is unclear what counts as a resolution
• Costs grow with traffic

Causes and fixes

1. You pay for every inquiry Fin closes without an agent

What to do: Count inquiries per month and the share of routine ones Fin will close

2. Agent seats are billed separately

What to do: Add the cost of Intercom seats for people to the budget

3. There is no cap

What to do: Set a monthly Fin spending cap in billing settings

About Intercom Fin

AI support agent that answers customers in chat and email from your knowledge base. Paid plans from $29/mo. Free plan available.

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