Intercom Fin
AI support agent that answers customers in chat and email from your knowledge base
| Vendor | Intercom |
|---|---|
| Category | Automation and business apps |
| Website | fin.ai |
| Free plan | Yes |
| Paid plans | Paid plans from $29/mo. Free plan available |
| Updated | 2026-09-24 |
Fin answers customer inquiries in website chat, email and messengers, relying on help articles, policies and past answers. It hands complex conversations to an operator with a summary. It works inside Intercom or on top of another helpdesk. You pay for every inquiry Fin resolves without a person, so the cost depends on the quality of the knowledge base.
Free plan
An Intercom trial with Fin
Paid plans
| Plan | Price | What you get |
|---|---|---|
| Intercom Essential | $29/mo | Per agent seat with annual billing; Fin is billed separately at $0.99 per resolution |
| Intercom Advanced | $85/mo | Per agent seat with annual billing: workflows, multiple help centers, reports |
Tasks it handles well
Most useful for
- Manager
- Marketer
- Sales manager
- Teacher
- Executive assistant
- Logistics manager
- Secretary
- Project manager
- Social media manager
Pitfalls to watch at work
- Fin answers confidently even from an outdated article: review the knowledge base before launch and after every change in terms
- Per-resolution billing grows with traffic: set a monthly spending cap
- Customers type card and passport numbers into chat: turn on masking of sensitive data
Billing
Card payment on the Intercom website, contracts for large volumes.
Common problems and fixes
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