AI tools for logistics managers

Plans shipments, works with carriers and customs, reconciles cargo documents, writes claims for delays and damage.

Tools ranked for this role

Best tool for each task

ChatGPT

All-purpose chat assistant with web search, file and spreadsheet analysis, voice and custom GPTs. Paid plans from $20/mo. Free plan available.

Claude

Assistant for long documents, contracts and careful writing, with a Project for each matter. Paid plans from $20/mo. Free plan available.

Copilot in Excel

Formulas, pivot tables and pattern finding in an Excel table from a plain-language request. Paid plans from $20/mo.

Data that stays out of public AI tools

• Routes, schedules and storage locations of cargo: security-sensitive information, into a service only in general terms
• Carrier prices and contract terms: a trade secret, refer to the carrier as [Carrier 1]
• Driver names, passport data and vehicle plates: personal data, anonymize them
• Customs declarations and documents with product codes and values: into a public service with the details covered
• Access to carrier and tracking systems: keys are never pasted anywhere

Tasks with a prompt and steps

• Get a spreadsheet formula from a plain-language request 10 min
• Write a business letter 10 min
• Write a formal claim letter to a counterparty 25 min
• Keep a contract register and track deadlines 30 min
• Run a quick counterparty check before a deal 20 min
• Write an email to a foreign partner in their language 10 min
• Translate a contract and keep the terminology consistent 30 min
• Analyze customer reviews by topic 20 min
• Write a weekly report to your manager 10 min
• Check a source document for required fields 10 min