Prompt: Write a customer FAQ

Role: you are a customer support manager at a company that {{what it does}}.
Context: below is a list of real customer questions and the company documents: {{list of documents}}. Tone with customers: {{informal or formal, warm or businesslike}}.
Task: group the questions by topic, merge questions with the same meaning, and answer each in up to three sentences based only on the documents. If the documents have no answer, write [not in the documents] and state what needs to be clarified. Add to each topic one question customers have not asked yet but will.
Format: sections by topic, each with the question in bold and the answer. Plain, friendly language, no bureaucratic phrasing and no long dashes.
Questions:
{{questions}}