Copilot in Outlook for work email: which license to get and where the data lives

Symptoms

• An employee bought Copilot Pro and uses it on work email
• It is unclear whether Microsoft sees company email
• Several people in a department need Copilot

Causes and fixes

1. Copilot Pro is meant for a personal Microsoft account

What to do: For work email in the company's Microsoft 365, buy Microsoft 365 Copilot licenses through the admin

2. Doubts about emails being used for model training

What to do: With a business license, data stays within the company's Microsoft 365 service under enterprise data protection terms: check this in the Microsoft trust center and clear it with security

3. It seems licenses must be bought for the whole company

What to do: Licenses can be assigned to individuals: start with a pilot for 3 to 5 employees and measure the effect

Common problems and fixes

• Copilot in Outlook: no button in the email and what to do about it

About Copilot in Outlook

Summaries of long email threads, reply drafts and meeting prep right in Outlook. Paid plans from $20/mo.

Copilot in Outlook · Alternatives to Copilot in Outlook