Tidio Lyro went silent: the conversation limit is used up

Symptoms

• The bot stopped answering in the middle of the month
• Customers wait for an operator
• A limit message in the dashboard

Causes and fixes

1. The Lyro conversation limit on your plan is used up

What to do: Check the counter and move to a pack with more conversations

2. The bot answers greetings and spam

What to do: Set Lyro to start after the first meaningful question

3. There is no limit alert

What to do: Turn on usage alerts to the responsible person's email

About Tidio Lyro

AI agent for a small business website chat that answers from your own Q&A. Paid plans on request. Free plan available.

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