DeepL not working: the Pro plan, your region and the browser extension

Symptoms

• The checkout page says Pro is unavailable in your country
• File translation does not start
• The browser extension stays silent

Causes and fixes

1. DeepL Pro is sold only in some countries and the list has changed over time

What to do: Open the Pro page and check whether your country is in the country list; if not, buy through a partner or through a legal entity in a supported country

2. Free file translation is limited to three files a month

What to do: Wait for the new month or paste the text into the translation field in parts

3. A corporate network blocks the deepl.com domains

What to do: Ask the admin to allow the domains or work over mobile internet

4. The extension lacks permission to read the page

What to do: In extension settings give DeepL access to all sites or to the ones you need

Common problems and fixes

• DeepL character limit: 1,500 on the free plan and what to do with a long contract

About DeepL

Translation of documents and emails that keeps formatting, with a company glossary of terms. Paid plans from $8.74/mo. Free plan available.

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