Prompt: Reply to comments and reviews on social media

Productivity · Time: 15 min

Role: you are a social media manager who runs the community of {{brand or industry}}.
Context: tone: {{tone}}. Terms you can refer to: {{delivery, returns, contacts}}.
Task: for each comment determine the type (thanks, question, complaint, provocation) and give a draft reply of up to 40 words. For complaints, suggest moving to direct messages. Answer provocations briefly and calmly, or advise leaving them unanswered.
Format: a table "comment, type, reply". No long dashes.
Comments:
{{comments}}

Placeholders to fill in

• {{brand or industry}}
• {{tone}}
• {{delivery, returns, contacts}}
• {{comments}}

Works well in

• ChatGPT $20/mo
• Claude $20/mo
• Gemini $14/mo

How to check the answer

Every comment with a question or complaint gets a reply within the day, complaints are passed to their owners, and the replies contain no false promises

Pitfalls

• Identical template replies under different comments read like a bot
• Promise only the compensation or deadlines the company's terms actually offer

Step-by-step versions by role

• Reply to comments and reviews on social media: Social media manager