Make vs Zendesk AI

Make and Zendesk AI sit in the same category and share 1 task. The verdict below is calculated for each role from the tasks, the role fit and the price.

Short answer

Make wins for 9 of 17 roles in our data. Make starts at $9/mo and Zendesk AI at $55/mo on the cheapest paid plan.

Verdict by role

Role	Better choice	Why
Accountant	Make	covers 2 tasks relevant to this role against 0; built for this role; cheaper entry plan
Lawyer	Make	covers 1 tasks relevant to this role against 0; cheaper entry plan
Finance manager	Make	covers 1 tasks relevant to this role against 0; built for this role; cheaper entry plan
Manager	Zendesk AI	covers 3 tasks relevant to this role against 2
Marketer	Zendesk AI	covers 3 tasks relevant to this role against 2
Sales manager	Zendesk AI	covers 3 tasks relevant to this role against 2
Data analyst	Make	covers 2 tasks relevant to this role against 1; built for this role; cheaper entry plan
Teacher	Zendesk AI	covers 3 tasks relevant to this role against 2
Executive assistant	Zendesk AI	covers 3 tasks relevant to this role against 2
Logistics manager	Make	cheaper entry plan
Procurement manager	Make	covers 2 tasks relevant to this role against 0; built for this role; cheaper entry plan
Secretary	Zendesk AI	covers 3 tasks relevant to this role against 2
Tax consultant	Make	covers 2 tasks relevant to this role against 0; built for this role; cheaper entry plan
Auditor	Make	covers 2 tasks relevant to this role against 0; built for this role; cheaper entry plan
Economist	Make	covers 1 tasks relevant to this role against 0; built for this role; cheaper entry plan
Project manager	Zendesk AI	covers 3 tasks relevant to this role against 2
Social media manager	Zendesk AI	covers 3 tasks relevant to this role against 2

Side by side

	Make	Zendesk AI
Vendor	Celonis (Make)	Zendesk
Category	Automation and business apps	Automation and business apps
Free plan	Yes: 1,000 operations a month, two active scenarios, checks every 15 minutes	Yes: A trial
Cheapest paid plan	Core, $9/mo	Suite Team, $55/mo
Top plan	Teams, $29/mo	Suite Team, $55/mo
Tasks covered	3	3

Make: Visual automation scenarios with branching and AI steps, cheaper than Zapier on complex chains.

Zendesk AI: AI agents and agent suggestions in the Zendesk support suite.

Tasks both handle

Analyze customer reviews by topic

Only Make covers

Only Zendesk AI covers

Pitfalls to watch at work

Make

Every module in a loop is a separate operation: a 200-row scenario with four modules uses 800 operations in one run
Data passes through Make's servers and stays in the execution log: turn off content storage for scenarios with personal data
Model API keys in connections are visible to everyone on the team with admin rights: restrict roles

Zendesk AI

Automatic sentiment classification gets irony and slang wrong: do not tie priority to it without checking
The agent sends a suggested reply only after reading it: the model mixes up terms of different plans
Customer tickets with personal data are stored in Zendesk's cloud: set up deletion after a retention period

FAQ

Is Make or Zendesk AI better for work?

In our data Make is the better choice for 9 of 17 roles. The table above shows the reason for each role.

Which is cheaper, Make or Zendesk AI?

Make starts at $9/mo and Zendesk AI at $55/mo on the cheapest paid plan.

Do Make and Zendesk AI have free plans?

Make: Yes. 1,000 operations a month, two active scenarios, checks every 15 minutes. Zendesk AI: Yes. A trial.

Compare Make with

Compare Zendesk AI with

Alternatives to Make · Alternatives to Zendesk AI · Make pricing · Zendesk AI pricing