Zendesk AI

AI agents and agent suggestions in the Zendesk support suite

Vendor	Zendesk
Category	Automation and business apps
Website	www.zendesk.com/service/ai
Free plan	Yes
Paid plans	Paid plans from $55/mo. Free plan available
Updated	2026-09-24

Zendesk AI sorts tickets by topic, language and sentiment, suggests a reply and a macro to the agent, condenses a long conversation into a summary and lets an AI agent resolve routine questions on its own. It helps support and service teams with a few dozen agents already working in Zendesk.

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Free plan

A trial

Paid plans

Plan	Price	What you get
Suite Team	$55/mo	Per agent with annual billing: basic AI features and limited AI agents
Advanced AI	price on request	A per-agent add-on, check the price on the vendor's site

Zendesk AI pricing

Tasks it handles well

Most useful for

Pitfalls to watch at work

Automatic sentiment classification gets irony and slang wrong: do not tie priority to it without checking
The agent sends a suggested reply only after reading it: the model mixes up terms of different plans
Customer tickets with personal data are stored in Zendesk's cloud: set up deletion after a retention period

Billing

Card payment on the Zendesk website or by invoice under contract.

Common problems and fixes

Zendesk AI not working: no agent suggestions and no automatic classification

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