Zendesk AI
AI agents and agent suggestions in the Zendesk support suite
| Vendor | Zendesk |
|---|---|
| Category | Automation and business apps |
| Website | www.zendesk.com/service/ai |
| Free plan | Yes |
| Paid plans | Paid plans from $55/mo. Free plan available |
| Updated | 2026-09-24 |
Zendesk AI sorts tickets by topic, language and sentiment, suggests a reply and a macro to the agent, condenses a long conversation into a summary and lets an AI agent resolve routine questions on its own. It helps support and service teams with a few dozen agents already working in Zendesk.
Free plan
A trial
Paid plans
| Plan | Price | What you get |
|---|---|---|
| Suite Team | $55/mo | Per agent with annual billing: basic AI features and limited AI agents |
| Advanced AI | price on request | A per-agent add-on, check the price on the vendor's site |
Tasks it handles well
Most useful for
- Manager
- Marketer
- Sales manager
- Data analyst
- Teacher
- Executive assistant
- Logistics manager
- Secretary
- Project manager
- Social media manager
Pitfalls to watch at work
- Automatic sentiment classification gets irony and slang wrong: do not tie priority to it without checking
- The agent sends a suggested reply only after reading it: the model mixes up terms of different plans
- Customer tickets with personal data are stored in Zendesk's cloud: set up deletion after a retention period
Billing
Card payment on the Zendesk website or by invoice under contract.
Common problems and fixes
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